Privacy Policy – MasfeMY

Privacy Policy


Annoucement: We are closed from 18 March - 31 march 2020

The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Singapore: 1-2 business days
United States: 4-6 business days
Europe: 6-12 business days
Australia, New Zealand and Oceania: 2-4 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. 
Shipment day
We are shipping your order from Monday to Friday. The order come in during weekend will be schedule the following Monday.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
We are Malaysia-based seller. The information you provide is used only for Masfe Shop-related communication and transactions, regarding order fulfillment, shipping/delivery, and providing customer support. 

The personal data you provide is retained for legal, business and tax records only, and will not be used by Masfe for marketing purposes, or transferred or shared with any other entity, without your express permission. If you have any concerns about my privacy policies, please contact me. 

We are seling using Shopify plaform and we abide with their policies. If you would like to know what Shopify has done in preparation for GDPR, please view here:

 By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency